Content Moderation Policy

Finsta Content Moderation Policy

Last Updated: 30 August 2026 · Compliance contact: admin@solutionize.tech

Published at: landing.finsta.app/moderation.html · Archive copies held in the company compliance records

This Policy describes how Finsta moderates content and conduct on the platform. It forms part of the Standards together with the Terms & Conditions, the Prohibited Content and Activity List, the Complaints & Content Removal Policy and the Age & Identity Verification Policy. Where those documents set specific commitments, this Policy applies them operationally; it does not weaken any of them.

Screening, approving and removing content does not give Finsta ownership of it. Creators own their content; Finsta owns and operates the Platform.

1. Scope

This Policy covers everything a user can upload or transmit on Finsta: profile elements (names, images, banners, bios), media, paid and unpaid messages including attachments, live one-to-one video and voice sessions, and Digital Product listings and their contents. Finsta is a closed platform for verified adults; no Interaction content is publicly indexable outside the platform. A small number of non-explicit profiles are selected for display on Finsta’s own marketing websites.

2. The moderation model

Finsta operates pre-publication moderation. All Uploaded Content is subject to automated screening before publication. Screening is applied to every upload, but no screening system detects every violation.

Screening is automated: automated classification of imagery and video, together with analysis of the associated metadata and account signals. Screening assigns signals and categories to content. Where particular signals or categories are present, screening may result in automated action, including restricting or removing the content and suspending or banning the account. An internal reviewer may additionally examine the content. Internal review is the exception rather than the norm: Finsta does not operate a routine human review queue, and not every flagged item is examined by a person. Content is also reviewed by Finsta's compliance function in response to disputes, complaints and user reports. Finsta does not operate an outsourced moderation team and does not delegate review decisions to a third party.

2.1 Automated screening (every upload)

On upload, before publication, content is screened using:

Every result is risk-scored and assigned signals and categories. Clear passes may publish immediately; flagged content may be restricted or removed automatically and may be examined by an internal reviewer; category matches under Section 1 of the Prohibited Content List are blocked outright and escalated.

2.2 Internal review (the exception)

An internal reviewer may additionally examine the content. Internal review is the exception rather than the norm: Finsta does not operate a routine human review queue, and not every flagged item is examined by a person. Content is also reviewed in response to disputes, complaints and user reports. Review is carried out by Finsta's compliance function, not by an outsourced moderation vendor. Where content is examined, the reviewer assesses it in context against the Standards, including consent and age-verification records and the account’s trust-and-safety history. Child-safety reports and requests to remove non-consensual intimate imagery are prioritised ahead of all other review.

2.3 Private messages and attachments

Media sent in private chats, including attachments, is subject to the same automated screening before publication. Flagged messages or attachments may be delayed, blocked or removed automatically, and may be examined by an internal reviewer.

2.4 Live 1:1 sessions

Live 1:1 sessions are strictly one-to-one and carry in-session reporting. We apply screenshot and screen-recording protections where the operating system supports them; no such protection is complete, and content can still be captured by other means.

Live sessions are not recorded. Finsta does not record, store or retain the audio or video content of a live session, and cannot review what was said or shown once a session has ended. Only automated technical metadata is collected - for example the participating accounts, start and end times, duration, and connection and device signals. That metadata, the accounts' history and the information a reporter provides are what a complaint about a live session is assessed on.

2.5 Publicly visible surfaces and where explicit content can exist

Every publicly visible surface on Finsta is non-explicit. Profile pictures, banners, display names, bios, preview images and listing thumbnails must not contain explicit or age-restricted material, and they are screened before publication against that standard. Age-restricted material is blur-gated until purchase and age eligibility are verified.

Explicit content exists only inside 1:1 Interactions between a creator and an individual user. There is no public feed, gallery or browse surface of explicit material anywhere on the Platform.

Profiles marked 18+ appear in Explore only to users who have opted in to 18+ content and have completed age verification. Seeing an 18+ profile does not surface explicit content: the profile itself, like every public surface, is non-explicit, and explicit material is only ever exchanged inside a 1:1 Interaction. Explicit material is therefore not reachable by browsing.

A small number of non-explicit profiles are hand-selected for display on Finsta's public marketing websites. Ranking within in-app Explore is algorithmic.

3. Verification and consent controls

Moderation is anchored in verification: creators complete identity and age verification through our third-party identity verification through a third-party provider, against a government-issued identity document, before any funds are released to them. Every consumer must be at least 18 and confirms this when accepting our Terms & Conditions at sign-up. Every person depicted in content must be a verified adult who has given written, informed consent; the creator holds those consent and identification records and must produce them to Finsta within five (5) business days of a request. Depicted persons may seek removal at any time through Depicted-Person Appeals (Part B of the Complaints & Content Removal Policy), and, for intimate imagery published without consent, through the 48-hour removal process in that Policy.

4. Reporting

Anyone, with or without an account, can report content or conduct:

Every complaint is acknowledged and investigated under the Complaints & Content Removal Policy. We aim to review and resolve complaints within seven (7) business days. Where a complaint requires further information or specialist review, we will tell you and give a revised timeframe. Requests to remove non-consensual intimate imagery are not subject to that timeframe: we act on a valid request within 48 hours, as set out in the 48-hour removal process in that Policy. Imminent-harm reports (for example child safety) are prioritised for immediate action, including interim restriction or hiding of content.

5. Enforcement

Outcomes are proportionate to severity, intent and history, and include: labels and age-gating; content removal or restriction; feature limits (messaging, sessions, uploads, sales); warnings and strikes; temporary suspension; permanent termination and device or payment-instrument bans; and withholding or forfeiture of earnings connected to violations. Finsta preserves evidence and notifies payment partners, platforms or law enforcement where legally required or prudent. Appeals are available to both reporters and affected users under the Complaints & Content Removal Policy.

6. Child safety

Zero tolerance. Suspected child sexual abuse material or exploitation is removed immediately upon detection, preserved as evidence, and reported to the appropriate authorities (for example NCMEC or the IWF, or the competent local authority). Related accounts are suspended pending outcome. Age-play, childlike roleplay and any presentation of adults as minors are prohibited outright.

7. Records and audit

Finsta retains moderation logs, verification records, consent records, complaint records and enforcement records, consistent with the Privacy Policy and applicable law. These records are producible for audit by payment partners and, where lawfully required, to authorities. Creators' record-keeping duties (including, where applicable, 18 U.S.C. § 2257/2257A) are set out in the Terms & Conditions and the Creator Consent & Media License.

8. Marketing, search terms and category names

The same standards apply to Finsta's own surfaces as to user content. Finsta's marketing and advertising creative, landing pages, app-store listings and keywords, in-app search terms and suggestions, tags, and category names must not suggest, imply or trade on the involvement of minors, the appearance of minors, non-consent (including coercion, incapacity, "hidden camera", "leaked" or "revenge" framing), or any other illegal activity. Terms of that kind are blocked from search and from tag and category creation, and are not used in our own marketing. This standard is reviewed with the rest of this Policy and whenever card-network or app-store requirements change.

9. Governance and review

This Policy is owned by Compliance (admin@solutionize.tech) and reviewed at least annually, and whenever card-network standards, payment-partner requirements or applicable law change. Material updates are notified in-app or by email and take effect on the version date above.